TERMS AND CONDITIONS
Your cakes should be stored in a cool dark place, preferable in the box supplied and not put into the fridge. Generally, vanilla, chocolate & lemon sponge will keep for up to 5 days after delivery, if they don’t get eaten! Fruit cake lasts for several months as long as it is wrapped up well. All of the ingredients are of the highest quality and some fruit cakes may contain nuts, traces of nuts or nut oil. Fruit cakes will be covered in marzipan and then sugar paste. Sugar paste is not designed to be refrigerated and should also be stored in a cool dark and dry place. If fresh flowers are required on any cake we can liaise with your florist as some flowers can be poisonous and will not be used. For all other flowers we can use clear acetate to rest the flowers on the cake.
For celebration cakes we require a minimum of 3 weeks notice however last minute orders may be accommodated if possible. Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be reproduced as our interpretation and not an exact copy. For wedding cakes we require a minimum of 3 months notice however a shorter period may apply – please contact us to check for availability. Following your consultation your deposit will secure your date and then you will receive your sketch. For weddings we do not accept more than 2 cakes for 1 day. That way you can be assured of our highest attention on your special day. For cupcake orders we require a minimum of 2 weeks notice or more depending upon the quantity. Please remember, if it is a special occasion you are advised to order as soon as possible.
Deposits/Booking Fee & Final Payments
We require a deposit/Booking fee on placement of all orders for cakes, which is deducted from the final balance payable. Deposits/Booking fees are non refundable.
For celebration cakes under £100 a deposit/Booking fee of £40 is required, and for celebration cakes over £100 a 50% deposit/Booking fee is required. By paying the deposit/Booking fee this secures your date. All final balances need to be paid by the date shown on the proposal form. If a celebration cake is ordered within the 3 weeks notice period then immediate payment is required.
For wedding cakes a non refundable booking fee/deposit of £75 is required which will secure your date. 50% of the remaining balance is then due 3 months prior to your date with the final outstanding balance being due for payment 1 month before the wedding date. (All of these dates will be on the proposal form) If any monies are outstanding after this time then we will not be able to proceed with your order until full payment is made. If a wedding cake is ordered within the 3 months notice period then a non refundable booking fee/ deposit of 75% is required with the final outstanding balance being due for payment 1 month before the wedding date. If an order is taken within the 1 month period before the wedding date then full payment is required. Please note when paying your booking fee/deposit for your cake it is believed that you have read, understood and accept our terms and conditions. As we only take a couple of wedding cakes per date the booking fee is non refundable as we will turn away business if two orders are already booked.
In the event of a cancellation your booking fee/deposit is non refundable. For all bookings other than weddings if a cancellation is received you will be liable to pay for any special order items and for any work that has been started. If the order is cancelled within 2 weeks of the collection/delivery date then all payments made are non-refundable. For wedding cakes if a cancellation is received you will be liable to pay for any special order items and for any work that has been started. If the order is cancelled within the 1 month before the wedding date then all payments made are non-refundable.
Cakes can be collected from us or delivered. If a cake is collected please contact us for a prearranged date and time. If collected the full responsibility for the safety of the cake is with the client and we cannot be held responsible for any damage to your cake after it has been collected and left us. Please stick to your allocated pickup time. Cakes not picked up will be kept for 1 day and we will contact you. If nothing is heard from you we have the right to advertise your cake. Our delivery charge rate is £0.60p per mile round trip from DE11 9RT and back (minimum charge £15.00) applies. All cakes are delivered boxed and the boxes will be left for you at the venue if required. We can accept no responsibility for the loss or damage to your cake once it has been signed for at the venue. In the extremely unlikely event of any complaint Joanna Evans Cake Design will only be liable to the maximum of a full refund of the order.
Hired equipment & returning
Stands and other equipment are available for you to hire and must be returned to DE11 9RT within 3 days of the wedding date (unless alternative arrangements have been made prior to the wedding). A refundable deposit is required to guarantee the safe return of items although many venues can supply stands and a knife with their packages. Failure to return items within the specified time, or at all may incur extra charges. The refundable deposit will be returned once the hired equipment is returned in satisfactory condition.
In the unlikely event that Joanna Evans Cake Design is unable to complete your order due to unforeseeable circumstances we will pass your order onto a 3rd party with your full knowledge for completion. A 3rd party will be chosen who is of the same technical skill to undertake your order.
We want you to be 100% happy with your cake however if you are not then please let us know within 24 hours of collection or delivery. We take complaints very seriously and will need to investigate and assess the nature of the complaint. Therefore we will need to see the cake or what is left.
Cake Decorating Courses
Attending a Class
To book a place at one of our classes, please contact us via email at firstname.lastname@example.org or call us for a chat on 07817 844738. All details required to attend a class will be emailed to you and once payment is received confirmation will be sent.
Payment can be made via bank transfer or cash. Gift Vouchers can also be purchased for any of our classes. All payments must be made in advance as no payment is accepted on the day.
Once you have reserved your place and made payment, we do not offer a refund if you cannot attend. You may send someone else in your place. As our classes have a maximum number of spaces any cancellations may leave us in a difficult position as we may be unlikely to re-sell the space. If we have to cancel the class we will offer you an alternative date for the same class. If for any reason we cannot reschedule that class we will offer you a refund in full to the value of the class you paid for.
Every care has been taken to ensure the descriptions and photographs on our website accurately represent the quality of our work, and what you can expect from each class.
Gift Vouchers can be purchased by directly contacting email@example.com once payment has cleared then the voucher will be posted to you. Gift Vouchers are non refundable, but we are happy for you to transfer them to another person if you contact us and arrange this at least 1 month in advance of any class you wish to attend. Purchasing a voucher doesn’t guarantee the recipient to a place in any of our classes. Please contact us first to confirm availability for your chosen course. Please note that gift vouchers are only redeemable against courses.
Photography & video
We may occasionally take photos during our courses for promotional material which would include the participants and the cakes produced. If you do not wish to have your photo taken or appear then please let us know.
During each class we teach a number of skills & techniques that you can apply to your own cakes after the class. However, if you intend to run a cake decorating class, you may not use the designs or any notes, formats or photos acquired during one of our classes.